Just wanted to say “Thank you” for the beautiful job done at my home during the installation of a new burner system. Knowing what a big job this would be and the usual mess included with this type of job, my wife and I were not looking forward to having this necessary job done. Your workers, Paul, Steve, and Michael, were a pleasure. From start to finish, they were respectful to our needs, explaining each step of the operation, cleaning up after each process. When the job was completed, the house was left in its original condition. As a long time customer of Frank Bros., I felt a need to express our appreciation and acknowledge your employees with a job well done. We will enjoy our new system during this holiday season and upcoming winter months.

Please pass along the following compliments to the owners and managers of Frank Bros. regarding serviceman Frank, who was dispatched to our new home today for inspection and tune-up of the existing boiler. As a customer of Frank Bros. for over 18 years (and 3 houses later), you should be happy to know that your customer service has been a huge part in our decision to bring your company with us wherever we go. Today was no exception. Frank was highly professional from his introduction upon entering, his friendly disposition, knowledge of equipment, and quality of workmanship. Frank is an asset to your company. I was told from the office that the service would take an hour. Frank was concerned that he was here longer than expected (not affecting my schedule at all), but he had to make two repairs, in addition to the tune-up of the unit, and when finished, the area around the boiler was left clean and the unit functioning properly. So I am happy to report that the integrity of his work far outweighed the length of time spent here by being thorough during this service call. I must also thank the manager Frank spoke to about the replacement parts, Bob, I believe, for waiving the fee for the parts. Again, your customer service for long-standing clients has confirmed the decision to maintain a relationship with Frank Bros. Fuel Company a good one. Thank you for your continued excellent service you have provided over these many years. May God continue to bless you with service people who are committed to providing that service with integrity and honesty, as Frank has done today.

Dear Frank Bros., My parents have been customers for a very long time – I cannot remember them using another company. You have delivered the oil and maintained their heating for over 53 years. I do not have one best service story. I have many instances where your company has been helpful. Mom is alone now and knows she can just call on the phone if she is unsure about a noise, not having hot water, etc. Two weeks ago, she called because there was no hot water. Someone came and took care of the problem. Mom never even mentioned this incident to me. She has confidence that you will be there for her. Last summer while down for a visit, I had some questions about the thermostats. We called and a service man came that day, evaluated everything and explained what was happening. The “extra” personal service for that visit was that I was leaving later that afternoon and running errands when the repairman came. They called me and he waited for me to get back to the house (about 10 minutes) to explain the problem. Mom has faith in you and I know that I can call or email with questions and you will respond in a timely manner. That means a great deal to us both.